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Drupal for Business

At Duo, we build connections.

A Commitment to our Clients

Michael SilvermanWritten by Michael Silverman
Aug 22, 2017 8:00:00 AM

Drupal founder Dries Buytaert recently shared the exciting news that Acquia (Drupal) was named a leader in the 2017 Gartner Magic Quadrant for Web Content Management.This is the fourth straight year Acquia received this recognition, solidifying its place with Adobe and Sitecore as the premier vendors in in Gartner’s report.

The reality is you can pretty much do the same things on the Adobe, Sitecore or Drupal platforms.

The implementations costs are roughly the same for each, but the biggest difference between the three lies in the software cost. To build a site on Adobe or Sitecore, you can easily spend hundreds of thousands of dollars for the software. With Drupal, though, the software cost is zero.

That’s right. Zero dollars.

Why spend hundreds of thousands of dollars on something that you can get for free?

gartner-magic-quadrant-for-web-content-management-2017.jpgAcquia earned its strong position in the Magic Quadrant because it’s the best-known provider of cloud capabilities for Drupal. More specifically, Acquia was credited with doing well to promote adoption of Drupal 8; this promotion helped Drupal’s open-source system compete well against the powerhouse “proprietary” options. The Gartner Report also cited the creation of Acquia Lift and it’s popularity as a personalization and recommendation tool as a positive for the Acquia (Drupal) brand.

Now a bit of caution. The Report also acknowledged that there was mixed feedback from multiple sources regarding the professional services recommended and supplied by Acquia. In my opinion, here’s why. As I mentioned, Drupal 8 has grown in popularity and is a major asset to have behind any website today. Because of that, we’ve seen a number of less-skilled firms drink the Drupal Kool-Aid and say they can help clients implement Drupal 8 on their websites.

The problem, though, is many of these firms do not specialize in Drupal. So, what happens? A client is sold on a firm that says it can leverage Drupal, but the end result is far from ideal.

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It’s with that thought in mind that I’m excited to share some news. Earlier this summer, all of us at Duo were honored to be named one of the top web development companies in Chicago by B2B research firm Clutch. The firm felt that we and the other honored companies have a unique and differentiated ability to create fully responsive, complex websites that help take client’s business and web presence to the next level. 

Now, I’m not writing this to brag about that selection. More so, I wanted to highlight a quote from a business analyst at Clutch who unintentionally dug deep to the heart of why I started Duo nearly 20 years ago and why my colleagues and I come to work each day.

Here is the quote from analyst Amber Dewey:

“These leading Chicago-based development companies are distinguished by their ability to deliver high-quality custom solutions and strong results for every client, from small, local businesses to large, international firms. “The companies featured in our research create impressive mobile apps, websites, and custom software solutions that help push each client’s business further by taking in the specific wants and needs of each client.”

For us, the last 17 words perfectly explain why we do what we do.

“… help push each client’s business further by taking in the specific wants and needs of each client.”

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Our goal is to make every client feel its project is the only work that matters to us. Beyond that, we assure each and every one of our clients that we will do whatever we can to best fit their needs and create a product that can help make their business grow.

Take, for example, an insurance agency we recently worked with. When they approached us, their site actually looked pretty nice. You didn’t have to talk to the staff there to realize that they valued user experience and visually-appealing content.

Photo by Zac Durant

The agency’s problem, though, was on the back end.

The team of developers that set up the site were not Drupal-centric. They knew enough about Drupal to make the site look good. But from a back-end experience, it didn’t work. Managing content or creating new pages was a nightmare for the insurance company; every time they wanted to make an update, they had to go back to the developers to make the change.

That’s not how Drupal should work. That’s not how any site should work.

What the agency needed was a Drupal architect more than a developer who knew Drupal. We were able to provide a number of improvements and modifications to the site, but more than anything else, we empowered the agency’s marketing and design team to maximize Drupal as a content management system.

Clutch’s recognition of top web development companies puts a premium on customer satisfaction. Clutch analysts use a proprietary research methodology to evaluate a number of companies in the industry. The assessment evaluates market presence, clientele and work portfolio, but as Clutch describes it, “central to the ranking process are client reviews.”

That’s why it means so much to us.

So, to everyone at Clutch, thank you for the recognition.

But, more importantly, thank you to each and every one of our clients. Your commitment to us and appreciation for our work means everything to us.

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